![]() In these different businesses, process priorities are likely different, which informs the best measures to be selected (from the larger measurement pool) for driving process performance improvement.ġ. This same group of measures applies no matter what the process type, whether it is manufacturing, administrative, physical or intellectual. ![]() It logically follows there are a limited number of process characteristics that can be measured and the choice of those measures should be driven by the business process purpose within the overall business system and enterprise need. When measuring the performance of work, begin by first thinking about the fundamental Supplier-Input-Process-Output-Customer (SIPOC) business process model. What to Consider When Measuring a Process The same fundamental principles apply to the business system and enterprise levels. This article introduces how to measure a business process. ![]() In our firm, we have come to believe a measurement system should be built from the ground up, beginning with business processes. In our work, we often see a misapplication of performance measures, as they often don’t contribute to the achievement of the enterprise purpose. Much is written about performance measurements in business enterprises, systems, and processes.
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